PAYMENT & DELIVERY
  1. WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
    All prices are displayed in Hong Kong Dollars (HKD).
  2. WHAT FORMS OF PAYMENT DO WE ACCEPT?
    We require instant payment when ordering your cake. We offer a number of payment methods:
    - Credit Cards: Visa / MasterCard / UnionPay
  3. - PayDollar Compatible Operating Systems:
    • Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Server 2008 R2, Windows Server 2012

    - PayDollar Compatible Browsers:
    • Chrome v22 or higher, Firefox v27 or higher, Internet Explorer 8-10 ( if TLS 1.1 is enabled )
    • Internet Explorer 11 and higher ( TLS 1.1 is enabled by default )
    • Safari v7 or higher
    • Edge

    - PayDollar Compatible Mobile Browsers:
    • Chrome on Android Jelly Bean 4.1-4.3.1 and Android KitKat 4.4-4.4.4 ( if TLS 1.1 is enabled )
    • Chrome on Android Lollipop 5.0-5.0.2 and higher ( TLS 1.1 is enabled by default )
    • Safari v5 and higher
    • Internet Explorer Mobile on Windows Phone 8 ( if TLS 1.1 is enabled )
    • Internet Explorer Mobile on Windows Phone 8.1 and higher ( TLS 1.1 is enabled by default )
    • Edge all versions
    • Opera 12.18 and later.

  4. HOW DO I PLACE AN ORDER?
    1. Enter to Italian Tomato ordering website
    2. Selected the items and click “Buy Now”
    3. Go to shopping cart, confirm the order and proceed to payment
  5. HOW CAN I CHOOSE PICK-UP OR DELIVERY?
    You may choose pick-up at our Hong Kong shops only. You can find our shop address at
    https://italiantomato.com.hk/shop-list.htm
  6. HOW DO I KNOW IF MY ORDER IS PROCESSING?
    You will receive an auto email with ordering no. for order acknowledgement after entering your payment information and confirm.
  7. I'M HAVING PROBLEMS ORDERING THROUGH YOUR WEBSITE. WHAT CAN I DO?
    If you are still experiencing difficulties, please call us at (852) 3765 1000 (Business Hour: 10am – 6pm, Mon – Fri) or leave your enquiry at us at https://italiantomato.com.hk/feedback.html
REFUND/ RETURN POLICY
Refund, Return and Exchange: Refunds, returns and exchanges are not accepted of any purchase.